This privacy notice tells you about the information we collect from you when you open a ticket using the form available to you through the account you registered on our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are MARKSYSTEM company. Our address is 1 Monastery Gate Close, Dublin, Irish Republic. You can contact us by email at info@marksystem.ie or by telephone on +353 89 45 05 715
We are not required to have a data protection officer, nevertheless, we have a person in charge and any enquiries about our use of your personal data should be addressed to the contact details above.
What personal data do we collect?
When you open a support ticket, we ask you for your full name, and email address and your IP address is being collected by the system. To find out more about the collection of your data while using our website, please read our Privacy Policy.
Why do we collect this information?
We will use your information to be able to identify you in the system and contact you back to address your enquiry and deliver the necessary support. We will also send you an opened ticket confirmation via email.
What do we do with your information?
Your information is stored in a secure way in our order processing system which is based with the European Union.
We do not use the information you provide to make any automated decisions that might affect you.
How long do we keep your information for?
We keep your information only for as long as it is needed. For the purpose of delivering the support via a ticketing system, we will keep your data until the expiration of the Service Agreement. After the Service Agreement is terminated, your personal information associated with the support ticket will be removed.
Your rights over your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.
You can also ask us to give you a copy of the information, to stop using your information for a period of time if you believe we are not doing so lawfully and to transfer your personal data to another provider.
To submit a request by email, post or telephone, please use the contact information provided above.
Your right to complain
If you have a complaint about the way your process your personal data, you can lodge a complaint with the Information Commissioner’s Office using this link https://forms.dataprotection.ie/contact or write to them at:
Postal Address
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
